Home 9 ICT 9 Managed Workplace Advantages

Managed Workplace advantages

The managed workplace is a complete IT support contract that professionally manages the workstation for each individual employee, including the most suitable devices and active support. It is a complete contract for IT support, designed for companies that need to have a customized monthly subscription and complete creation of the office workstation.

How does it work?

Through a generic or dedicated phone number, end users receive support without having to go through their internal IT department, speeding up and streamlining the troubleshooting process. Other benefits associated with this service are:

  • Customization of the time slot in which to request this support, adapting it to company schedules
  • Having the expertise of an entire dedicated team at your disposal
  • Set up a personalized welcome message
  • Prioritize certain numbers that need to be served quickly
  • Have a service manager available

Service manager: what role is it?

Throughout the duration of the service, to ensure Continual Service Improvement (CSI) we dedicate to the customer a Service Manager who will constantly monitor the progress of the service through detailed reporting and periodic service reviews.

Hardware supply & web catalog

Through the identification of defined groups within the company, the managed workplace provides for the creation of customized packages and adapted to the various needs of the department. In this way it will be possible to

  • Give Uniformity to the machines in the company and between different locations
  • Deliver machines already configured
  • Create stock, if required by the customer

In addition, it is possible to create a web catalog on which will be loaded a list of products that through standard processes will allow the customer to be independent in the purchase.