Managed Workplace advantages
The managed workplace is a complete IT support contract that professionally manages the workstation for each individual employee, including the most suitable devices and active support. It is a complete contract for IT support, designed for companies that need to have a customized monthly subscription and complete creation of the office workstation.
How does it work?
Through a generic or dedicated phone number, end users receive support without having to go through their internal IT department, speeding up and streamlining the troubleshooting process. Other benefits associated with this service are:
- Customization of the time slot in which to request this support, adapting it to company schedules
- Having the expertise of an entire dedicated team at your disposal
- Set up a personalized welcome message
- Prioritize certain numbers that need to be served quickly
- Have a service manager available
Service manager: what role is it?
Throughout the duration of the service, to ensure Continual Service Improvement (CSI) we dedicate to the customer a Service Manager who will constantly monitor the progress of the service through detailed reporting and periodic service reviews.
Hardware supply & web catalog
Through the identification of defined groups within the company, the managed workplace provides for the creation of customized packages and adapted to the various needs of the department. In this way it will be possible to
- Give Uniformity to the machines in the company and between different locations
- Deliver machines already configured
- Create stock, if required by the customer
In addition, it is possible to create a web catalog on which will be loaded a list of products that through standard processes will allow the customer to be independent in the purchase.
IT Service Desk Specialist
DOS Group’s partnership with Adobe allows us to make the most popular professional digital graphics and photography products available on the market.
The world of information technology must constantly interface with challenges in the social, economic and political spheres. In a time of great change, however, the well-being of the planet we inhabit must not be neglected.
DOS Group’s partnership with HP allows us to provide our customers with a wide range of products from the business line at affordable prices, while maintaining their high quality and professional performance. The new ProBook 440 and 450 series stand out for their speed, efficiency and compact design.