Smart
Help Desk
The solution that includes dedicated support according to your needs. Availability, flexibility and performance guaranteed.
An assistance contract designed for companies that need to have a monthly package designed specifically for IT support, so that their IT team can focus their efforts on their core business.
What is the Smart Help Desk?
The workstation assistance service, where through a dedicated phone number end users can call us without having to go through their internal IT department. Problems related to e-mail, printer or any application are handled effectively.
dedicated phone number
dedicated team
Custom Welcome message
custom time slot
NOTE: The remote support service provided by DOS Group SA allows you to save travel costs and benefit from immediate help in solving your problems. The support is linked to an hourly cost defined in the General Conditions (available on request or in the offer/invoice) or by a specific contract.
Features
ON-SITE INTERVENTIONS (IMAC)
We plan together the whole process starting from the installation, through to any replacements in a transparent manner.
ACTIVE MONITORING
We manage monitoring through a specific software that allows us to keep your systems costantly up and running.
FLEXIBLE HOURS
We offer you support that suits your business. You can choose from different SLAs depending on your business’ needs
SUPPORT GUARANTEED
We guarantee an initial full remote assistance to quickly and efficiently evaluate the problem, and then on site interventions, if necessary.
Are you looking for a complete service?
We provide you with the kit you need and that meets your requirements.
A complete service that includes, in addition to the Smart Help Desk, the supply of the device and its initial installation.
Why us
We allow you to offer your users an efficient service and to adapt it in a linear way according to corporate growth and business needs, thanks to scheduled reviews. We also offer you the possibility to manage the entire application side and to keep contact with your vendors, constantly working alongside your IT team.
More info?