The data collected when visiting this website are processed by DOS Group SA in its capacity as the provider of this website as well as a service provider.

The protection of your personal data is of utmost importance to us. This is why we handle this personal data with the utmost care and in accordance with the applicable data protection laws, in particular the Federal Data Protection Act (DPA).

The purpose of this data protection declaration is to provide the user with information on the manner, purpose, rights, timing and nature of the information that the data controller must provide to the user (data subject) when connecting to our web pages, in accordance with the applicable data protection legislation. It is explained to the user which data are processed by us when accessing this website.

As a preliminary point, the data controller is the private individual who, individually or jointly with others, determines the purpose and means of the processing.

The data controller/collector of personal data is DOS Group SA, Via Rime 38, 6850 Mendrisio in the person of Mr. Stefano Doninelli.

This website makes use of LogFiles in which information collected automatically during user visits is stored. User-specific data (such as the IP address of the computer being used, the identification data of the browser being used, the amount of data transferred, the name of the Internet service provider, the date and time of access and technical data (such as the name and URL of the referring web page, the time when the website was accessed via a link, as well as the search term if the website was accessed via a search engine) are recorded and evaluated anonymously.

In particular, this data is primarily required to make the use of our content possible (creation of the link, as well as for internal system-related purposes such as technical administration and system security).

User data is not used for any other purposes unless the user has given his or her express consent to further processing of the data in the context of using certain services.

The collection of data is important for the development and improvement of our website as well as for the optimisation of our service offer. The collected data will be used for the following purposes:

to enable the user to use the website (creation of a connection)
for internal system-relevant purposes, such as technical management and maintaining security
for statistical purposes, in order to enable the website to be customised to the user’s needs through an anonymous assessment of general behaviour (see section 4.3 below).


4.1 What is a cookie?

A cookie is a small text file that contains data for technical session control, and in particular for identifying the user’s browser for the duration of the visit to the site. Cookies also enable us to tailor the website to the specific interests of the user as well as to improve the functionality of the website.

4.2 How we use cookies.

These cookies allow us to anonymously assess general user behaviour, based on the number of visitors, in order to optimise the website.

Cookies do not record any personal information and any identifiable data will not be stored.

The website can be visited without saving any cookies. In the standard settings of most browsers, however, cookies are accepted. By changing your browser settings, you can prevent individual cookies from being saved or receive a warning from your browser before a cookie is saved. Further information on these functions of our websites, particular websites or parts thereof may be restricted or blocked if you exclude the use of cookies.

4.3 Web analytics services.

We use various analysis services such as, facebook retargeting pixel, and different services of Google Inc. network, e.g. Google Analytics. Web analysis services use cookies (section 4.1), which evaluate the use of the website, to obtain information in order to improve our services, as well as to perform a statistical evaluation of our visitors’ traffic. It is not possible to trace them back to individual persons. The information thus created can be transferred to a server abroad and saved there. The user can prevent the saving of cookies by means of a corresponding setting in his browser software (see section 4.2). It is possible to object to the collection and saving of data for the future at any time. More detailed information can be found in the privacy statements of the different providers of these services.

On your first visit to our site you can accept all cookies by clicking on the ‘OK’ or ‘X’ (close) button on the banner or on any element of the web page outside the banner itself.

In any other case and at each subsequent visit to our site, by clicking on the ‘Cookies Policy’ link at the bottom of the homepage of our site, you will be able to access this information and deny your consent to the installation of cookies.

Personal data processed will not be transferred to third parties or otherwise passed on without your explicit consent. Information will be stored for as long as strictly necessary and will remain confidential. The transmission of personal data to state authorities and institutions or to private parties who are entitled to such data under applicable law remains reserved.

If the site allows comments to be posted, or in the case of specific services requested by the user, the site automatically collects and records certain data identifying the user, including the user’s e-mail address. This data is understood to be voluntarily provided by the user when requesting the service.

In accordance with the provisions of art. (2), (5) and (12) DPA, the computer systems and programs used by DOS Group SA are configured in such a way that the data will only be processed to the extent necessary to achieve the purposes indicated in this Policy.

The data will be kept for the period of time strictly necessary to achieve the purposes concretely pursued. In any case, the criterion used to determine the storage period is based on the respect of the terms allowed by the applicable laws and by the principles of minimization of processing and limitation of storage, without prejudice to the possibility for DOS Group SA to store personal data for a maximum of 10 years from the moment the relationship is terminated.

By entering a comment or other information, the user expressly accepts the privacy policy. The data received will be used exclusively for the provision of the service requested and only for the time necessary to provide the service.



If you have any questions about the processing of your data, please contact us at the following address: DOS Group SA, Via Rime 38, 6850 Mendrisio or at the email address However, if the user wishes to contact us by email, he must remember that these messages are not encrypted and are therefore subject to the security risks usually associated with such methods of communication.

In accordance with the provisions of Article 25 of the DPA, the data subject whose personal data are being processed has the following rights:

– to obtain information on the personal data recorded and stored on him at DOS Group SA
– to know the purpose of the processing, to delete them, to restrict their processing, to object to their processing and to appeal to a supervisory authority (IFDP), unless exceptions are provided for by law. Insofar as the law authorises or requires it, certain requests may in fact be refused. Therefore, DOS Group SA reserves the right to retain personal data or continue to process them in another way, despite a request from the customer to delete or limit the processing of data.

These rights may be exercised by written request to be sent to the address of the registered office of DOS Group addressed to the attention of the data controller, Via Rime 38, 6850 Mendrisio, Mr. Stefano Doninelli.

In any case, DOS Group SA undertakes to process and guarantee the customer’s data in accordance with the law.


The data collected and stored are treated confidentially and through technical and organisational precautions, protected against loss and manipulation, as well as against unauthorised access by third parties.

Access information exchanged between the user’s computer and our systems is encrypted. We accept no responsibility for any unauthorised access or loss of personal information beyond our control.

The website may contain links to other websites outside our control, which are not governed by this data protection declaration. If you access other sites using the links provided, the operators of those sites may collect personal information and use it in accordance with the terms of their own privacy policy, which may differ from this privacy statement.


The company, in order to guarantee and protect the safety of its customers, its employees and itself (e.g. to prevent theft and vandalism) is equipped with an external (car park) and internal (limited to monitoring the entrance/exit of the company) video surveillance system.

The video-surveillance system, duly signposted, is closed circuit and footage is stored for a limited period of 7 days. Access/viewing of the video surveillance system is restricted to the owners only.


From time to time, this data protection declaration may be changed, e.g. in the event of further development of our website or changes in legislation. DOS Group therefore reserves the right to change this declaration at any time with effect at a future date. We therefore advise you to consult it from time to time.

*Document revised on 27/05/2024