Home 9 ICT 9 3CX and Microsoft Teams Integration: All the Benefits

3CX and Microsoft Teams Integration: all the benefits

As of recently, 3CX enables a full native integration with Microsoft Teams, making it possible for users to use a unified system without having to switch between 3CX and Teams to make or receive calls. In addition to this, another major benefit is the cost savings, as there is no longer a need for a separate call plan for Teams.

Cost Savings
The Microsoft Teams phone system is a feature that requires additional licenses per user and, in order to be used as a standalone PBX system, it must rely on Microsoft’s expensive calling plans or engage a third party to put in a suitable SIP trunk via Microsoft’s Direct Routing feature.

This choice comes at a fairly high cost, which can be avoided by taking advantage of the new 3CX integration, which saves money by possibly taking advantage of cheaper SIP trunk carriers as well.

User-friendly
Despite the countless benefits offered by Microsoft Teams, the platform’s phone system app lacks of functionality and simplicity. Instead, by integrating the two platforms, users can benefit from a PBX that is easy to manage and to use through a simple web dial-pad or a more comprehensive Windows client.

Advanced Reporting
By linking Teams and 3CX, you can have access to a wide variety of reports that are not usually available when using the Teams phone system as a standalone PBX. All reporting and performance can be customized by scheduling automatic reports to be sent to individual users or specific groups.

Other benefits to consider are:

  • Ability to use any IP phone
  • Fewer staff using expensive MS365 E5 licensing plans
  • A more powerful and comprehensive PBX than standalone Teams
  • Provide an alternative service for automated attendants and call queues
  • Ability to choose your own SIP trunk providers from their approved list
  • Contact Center Features
  • Call recording
  • Integration into popular CRMs such as Salesforce, Freshdesk, Microsoft Dynamics and others

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